Good to Know

Useful information for your stay

Here you will find all the important information regarding our services and your stay. If you have any further questions, please do not hesitate to contact us. You can find our comprehensive A-Z here.
Also good to know: Our Eifel breakfast buffet and access to our wellness worlds are always included. Many other well-being services are also included in our packages!

Arrival and Departure

Check-in from 4:00 PM
Check-out by 11:00 AM

Bar hours

Lobby: Daily from 1:00 PM to at least 10:00 PM
Panorama Lounge: Daily from 1:00 PM to at least 10:00 PM

Electric cars

Charging station located directly at the hotel
Charging process is subject to a fee
If the charging station is not vacated after the charging process is completed, a blocking fee of €25.00 will be charged, as well as for parking in front of the charging station.

Meal times

Breakfast: Monday to Friday from 6:30 AM to 10:30 AM, Saturday and Sunday from 7:30 AM to 10:30 AM
Dinner Menu (half board): from 6:15 PM to 7:45 PM
À la carte warm kitchen: Daily from 6:15 PM to 8:15 PM, daily snack menu available from 1:00 PM in our lobby

Reception Hours

From 8:00 AM to 10:00 PM
If the reception is unattended, please ring the bell.

Wellness Hours

Warmth and Quiet World: Daily from 1:00 PM to 9:30 PM, available earlier upon request
Water World: Daily from 7:00 AM to 9:30 PM
Massages and Treatments: By appointment only

WLAN